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Patient Bill of Rights and Responsibilities

The patient or an appropriate person on his/her behalf has the right to:

1. Considerate and respectful care, free from discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.

2. Obtain from his/her physician complete current information concerning diagnosis, treatment, and prognosis in terms the patient can be reasonably expected to understand.

3. Know, by name, the physician responsible for coordinating his/her care.

4. Receive from his/her physician information necessary to give informed consent prior to the start of any procedure and/or treatment. This should include: (except in emergencies) : Medically significant risks involved; probable duration of incapacitation; name of the person responsible for the procedures and/or treatment.

5. Actively and meaningfully participate in decisions concerning care, treatment and services, and to refuse treatment to the extent permitted by law after being fully informed.

6. Effective communication.

7. Be informed of the medical consequences of his/her action or inaction.

8. Every consideration of his/her privacy concerning his/her own medical care program. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. Those not directly involved in his/her care must have the permission of the patient to be present.

9. Expect that all communications and records pertaining to his/her care should be treated as confidential.

10. Give or withhold informed consent to produce or use recordings, films or other images of the patient for purposes other than care provision.

11. The right to form an Advance Directive.

12. Access, request amendment to, and obtain information on disclosures of, health information.

13. Have a friend, family member or other individual present for emotional support.

14. Expect that, within its capacity, the hospital must make reasonable response to the request of a patient for services. The hospital must provide evaluation service and/or referral as indicated by the urgency of the case.

15. When medically permissible, a patient may be transferred to another facility only after he/she has received complete information and explanation concerning the needs for, and alternatives to, such a transfer. The institution to which the patient is to be transferred must first have accepted the patient.

16. Obtain information as to any relationship of his/her hospital to other health care and educational institutions in so far as his/her care is concerned.

17. Obtain information as to the existence of any professional relationships among individuals (by name) who are treating him/her.

18. Explanation and education of any research projects that he/she may be asked to participate in as a patient at Stonewall Jackson Memorial Hospital.

19. Refuse to participate in research projects.

20. Expect reasonable continuity of care.

21. Expect that end of life decisions will be respected within the hospital's capability and in accordance with the laws and regulations on the matter.

22. Know in advance what appointment times and physicians are available and where.

23. Expect that the hospital will provide a mechanism whereby he/she is informed by his/her physician, or a delegate of the physician, of his/her continuing health care requirements following discharge.

24. Examine and receive on request an explanation of his/her bill regardless of source of payment.

25. Adequate pain management, including the right to information about pain relief options from physicians and nurses, and participation in the process of measuring pain.

26. To expect that decisions made regarding the initial and ongoing care, treatment and services rendered by the hospital are based on the identified care, treatment and service needs of the patient and are in no way based on the patient's ability to pay, any financial incentives, or re-imbursement to providers

27. Reasonable accommodation of religious or other spiritual services.

28. Expect that decisions made regarding the care, treatment and services provided are based on the patient's identified needs and with the patient and/or family involvement in these decisions.

29. Expect that the hospital will provide mail and telephone services as appropriate to their needs, and the care, treatment and services provided.

30. Expect that the hospital will provide a mechanism/process to provide for the safety and security of patients and their property, and that any complaints or concerns will be evaluated and investigated.

31. Be free from all forms of abuse or harassment.

32. Be free from the use of seclusion and restraints of any form that are not medically necessary or used as a means of coercion, discipline, convenience or retaliation by staff.

33. Access information contained in his or her clinical record within a reasonable time, as defined by hospital policy.

34. Have access to, in a timely manner, skilled interpreters and personnel skilled in communicating with vision and hearing-impaired individuals.

35. To file a complaint if you feel your rights are violated by the following means:
Contacting the Corporate Compliance Officer of Stonewall Jackson Memorial Hospital at (304) 269-8501, via the Compliance hotline (844) 536-3273 or by contacting the Office of Health Facility Licensure and Certification by calling (304) 558-0050 or by visiting: www.ohflac.wvdhhr.org

The patient or an appropriate person on his/her behalf has the responsibility to:

1. Bring with him/her information about past illnesses, hospitalizations, medications, and other matters relating to his/her health to the best of his/her ability.

2. Cooperate with all of the hospital personnel caring for him/her, and to ask questions if he/she does not understand an information, recommendations, or instructions given.

3. Be considerate of other patients and to see that his/her visitors are considerate as well, particularly in regard to noise, and the number of visitors.

4. Keep appointments or to notify the hospital in a timely fashion when he/she cannot keep a scheduled appointment.

5. Be prompt in the payment of hospital bills, to provide the information necessary for insurance processing, and to be prompt about asking questions he/she may have concerning the bill.

6. Be respectful of others, of other people's property and that of the hospital.

7. Abide by hospital rules and regulations and to see that his/her visitors do likewise.

8. Help his/her doctors, nurses and allied medical personnel in their efforts to return him/her to health by following their instructions. The patient and family are responsible for reporting perceived risks in the patient's care and unexpected changes in the patient's condition.

9. Not take drugs which have not been prescribed by your attending physician and administered by appropriate staff and that you will not complicate or endanger the healing process by consuming alcoholic beverages or toxic substances during your hospital stay or visit.

10. Maintain the treatment recommended by his/her physician and to notify him/her of changes after care. The patient and family are responsible for outcomes if they do not follow the care, service or treatment.

The patient's Medical Power of Attorney or surrogate decision maker assumes the above responsibilities for the patient if the patient has been found by his or her physician to be incapable of understanding these responsibilities, has been judged incompetent in accordance with law, or exhibits a communication barrier.

Stonewall Jackson Memorial Hospital prohibits discrimination based on age, race, color, ethnicity, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.


English: Stonewall Jackson Memorial Hospital, its clinics and affiliates, comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual preference or gender identity.

ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 1-304-269-8000, and ask to speak with the house supervisor.

Spanish: Stonewall Jackson Memorial Hospital, sus clínicas y afiliados, cumplen con las leyes federales de derechos civiles aplicables y no discriminan por raza, color, origen nacional, edad, discapacidad, sexo, preferencia sexual o identidad de género.

ATENCIÓN: Si usted habla español, servicios de asistencia lingüística, gratis, están a su disposición. Llame al 1-304-269-8000, y pida hablar con el supervisor de la casa.

Chinese: Stonewall Jackson Memorial Hospital, 其診所和分支機構,遵守適用的聯邦民權法律,不基於種族,膚色,國籍,年齡,殘疾,性別,性偏好或性別認同進行歧視。注意:如果您使用中文,您可以免費獲得語言協助服務。 請致電1-304-269-8000, 並要求與房主監說話。

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